About These Terms

Mojo Aesthetics is a trading name of Fitness Fusions Wellbeing Services Limited. Throughout this document, Fitness Fusions Wellbeing Services Limited is referred to as “the company.” The website www.mojoaesthetics.co.uk is referred to as “the site.” All aesthetic treatments and related services offered by the company are referred to as “the company’s services.”

By accessing the site, using the integrated booking system (MindBody), or purchasing any of the company’s services (including via Stripe or MindBody), you agree to be bound by the following terms and conditions (the “Terms”). If you do not agree with these Terms, please do not use the site or services. These Terms must be read alongside any additional policies, disclaimers, or service-specific conditions on the site. In the event of any conflict, specific terms outlined on the service pages take precedence.

The company may update these Terms at any time without notice. You agree to check them regularly, and continued use of the site or services signifies acceptance of any amendments.

Medical & Consultation Requirements

All treatments may require a pre-treatment consultation, and clients must complete a Medical History and Consent Form prior to receiving services. This is essential to assess suitability and ensure your safety.

You confirm that the information provided is accurate and up to date. The company reserves the right to decline or defer treatment if:

• Medical contraindications are identified.

• The required forms are not completed in full.

• You are under the influence of drugs or alcohol.

• The practitioner believes the treatment is inappropriate for any reason.

Treatment will not proceed without signed, informed consent. Some treatments may require additional consent or patch testing.

Age Restrictions

All aesthetic treatments are strictly for clients aged 18 and over. Proof of age may be requested. No treatments will be carried out on minors under any circumstances, regardless of parental consent.

Appointments, Cancellations & Refunds

• All appointments must be booked in advance and are subject to availability.

• Cancellations made with more than 24 hours’ notice may be rescheduled or refunded.

• Cancellations made within 24 hours of the appointment and no-shows will be charged in full.

• Deposits are non-refundable unless the appointment is cancelled with sufficient notice (24 hours or more).

• Prepaid courses or treatment packages are non-refundable and non-transferable.

• Refunds are not issued for dissatisfaction with results, as outcomes vary by individual.

• If you arrive more than 10 minutes late, your appointment may be shortened or cancelled at the discretion of the practitioner and will still be chargeable.

Payments

Payments for services may be made online or in person via secure platforms including:

• Stripe (used for online transactions and card processing on our site)

• MindBody (used for booking and integrated payments)

By providing payment details, you authorise the company to charge the selected method for the services booked. All payment transactions are encrypted and processed securely through these third-party providers. The company is not responsible for:

• Transaction fees or currency conversion charges by your bank or card provider.

• Delays or errors caused by external payment platforms.

Use of the Site

The information on the site is provided for general guidance only and is not medical advice. While we aim for accuracy, we do not guarantee completeness or reliability of the content. The company is not liable for any loss or damage resulting from reliance on the site. All content is the property of the company and may not be copied or reproduced without permission.

Privacy Policy

We are committed to protecting your personal data. All data is processed in accordance with applicable data protection laws, including UK GDPR.

What We Collect:

• Personal contact information (name, address, email, phone)

• Medical history, consultation notes, and consent forms

• Booking and transaction history

• Communication preferences

Why We Collect It:

• To assess treatment suitability and ensure client safety

• To manage appointments and provide ongoing care

• To send updates or offers (only if you’ve opted in)

• For legal and insurance compliance

• For internal reporting and service improvements

Your information is stored securely using reputable third-party systems including MindBody and Stripe. SSL encryption is used for all online transactions. You may access, update, or request deletion of your personal data at any time by logging into your account or contacting us directly.

Third-Party Providers

We use the following trusted providers for scheduling, registration, and payments:

• MindBodyOnline (www.mindbodyonline.com)

• Stripe Payments UK (www.stripe.com)

Please refer to their respective privacy policies for further details. The company is not responsible for data handling policies on third-party websites.

Feedback and Surveys

We may occasionally request client feedback or participation in surveys to improve our services. Participation is optional and responses may be anonymised for reporting purposes.

Marketing Consent

By completing any lead form associated with Meta Ads (including but not limited to Facebook and Instagram lead forms), you expressly consent to receiving promotional communications from the company by both email and text message (SMS or other messaging services). You may opt out of receiving such communications at any time by following the unsubscribe instructions provided in the messages or by contacting the company directly.

Policy Updates

Changes to these Terms or our privacy practices will be posted on the site. We encourage all clients to review this page regularly.

Contact Information

If you have any questions about these Terms, your treatments, or how we handle your data, please contact us via the Contact section at www.mojoaesthetics.co.uk/contact/.